By completing an on-line reservation/booking and accepting these terms and conditions, or by placing your booking over the telephone, or by email or by signing and posting/faxing a booking form, or by making payment against an invoice from us, you accept these Terms and Conditions as a binding contract between the ALiVE Retreat on behalf of yourself and any other members of your booking. The ALiVE Retreat cannot accept your booking without a completed online reservation, or your verbal confirmation or request to proceed given over the telephone or in writing by email or land mail. A written/emailed confirmation sent to you by the ALiVE Retreat means the ALiVE Retreat has accepted your booking.
Email Address & Telephone
It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We will also email you all of the information that you’ll require to get to the retreat location. We also require a mobile phone so we can contact you during your stay.
Payment, Reservation & Deposit
Upon booking and confirmation that your requested dates for your chosen retreat are available we charge 100% of the retreat price. This is taken in good faith and is not refundable. Once this payment has been paid it secures your dates. We cannot guarantee any reservation until your payment has been received. Payments are made via paypal or via credit card.
Arrival and Departure Times
You are free to arrive at any time on the first day. If your flight is delayed or cancelled, you are required to contact the ALiVE Retreat by email or text the contact number which will be provided before you travel. On your departure day please be ready to leave the retreat by 1pm unless otherwise agreed.
Travel to the Retreat Location
Travel and airport transfers are not included in the retreat price. We are happy to assist with arranging transport to or from the airport. Please contact us.
Cancellation and Refunds
All retreat purchases and reservations are non-refundable. No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.
Right to Changes
The ALiVE Retreat reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as damage caused by fire, or the villa/s becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances the booking may need to be adjusted accordingly. The ALiVE Retreat is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. We advise that your travel insurance covers holiday curtailment.
Where a teacher or facilitator advertised for a retreat is not able to teach due to reasons outside our control, we reserve the right to replace them with another teacher or facilitator.
In the event before your arrival or during your stay your choice of room becomes unavailable or unusable for any reason we reserve the right to offer you an alternative room of the same level of quality, or to refund all monies paid to date and cancel the booking. We reserve this right in the case of availability clashes, unexpected, unforeseen or uncontrollable situations. Should the ALiVE Retreat successfully be able to you offer a similar room, a pro-rated refund for the difference will be refunded if the room offered is a lower cost for the same period. If the ALiVE Retreat is not able to offer a similar room then a full refund of monies paid will be returned, or in the case that some time has been used already at the room before it becomes unavailable then a pro-rata refund will be given. This constitutes the maximum liability of the ALiVE Retreat. The ALiVE Retreat are not responsible for any other expense or costs incurred including rearranging or cancelling flights or car hire. We strongly recommend holiday insurance cover.
The ALiVE Retreat recommends that you take out adequate travel insurance, including cover for medical treatment, accidents and repatriation, and holiday cancellation and curtailment.
It is your responsibility that you arrange, or ensure you have appropriate comprehensive travel insurance. This to include cover for illness, personal injury and travel delay/cancellation. We assume that such a policy is in force before you depart. You should bring the policy with you in case of an emergency.
We will at times take photographs during a retreats for our website and promotional material, including adverts. You agree to have your photograph taken. If you are sensitive about this, please let the retreat manager know this when you arrive.